Accessibility statement

Accessibility Statement 

We want as many people as possible to be able to use our website, and we have designed it to be accessible. 

How you can use this website 

This accessibility statement is for It does not cover our online platform (link), which follows the Accessibility Statement of Hivebrite, its supplier (view Hivebrite’s Accessibility Statement here).  

On this website, you should be able to: 

  • change colours, contrast levels, and fonts 
  • zoom in up to 300% with text staying visible on the screen, and most images scaling without resolution loss 
  • navigate most of the website using a keyboard 
  • navigate most of the website using speech recognition software 
  • read most of the website using a screen reader, including the latest versions of JAWS, NVDA, and VoiceOver 
  • read most of the website on devices without a screen, like a braille computer 

We’ve made the website text as simple as possible to understand, aiming for a reading age of a 12-year-old. We try to take accessibility into account in our branding, colour schemes and in everything we do. 

Some of our content is technical, and we use technical terms where there is no easier wording we could use without changing what the text means. 

If you have a disability then AbilityNet has advice to help you make your device easier to use. 

How accessible this website is 

The majority of this website is fully accessible, and we run audits every 3 months to identify any new problems. 

We know that some parts of the website aren’t fully accessible: 

  • we have some publication documents which are in PDF format, and haven’t been designed for accessibility 
  • some content is embedded in our website, such as maps and videos, and you cannot easily scale these on screen (but you can open a full screen version) 

How to get information in an accessible format 

If you have problems accessing information on this website, or would like any of our work in a different format like a more accessible PDF, large print, easy read, audio recording, or braille: 

  • telephone:  

We’ll consider your request, and aim to get back to you within 7 days. 


Reporting accessibility problems 

We’re always looking to improve the accessibility of the website. 

If you find any problems which aren’t listed on this page, or think that we’re not meeting the requirements of the accessibility regulations then please email to let us know. 

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 

Issues with technology 

The vast majority of our website works correctly on any web technology. 

For security reasons, we only support TLS 1.2 and higher security protocols, and this means that some older browsers will not show the site. The site will look and work best in modern Webkit and chromium browsers. 

How our site looks and work is based on HTML5, and we test for and support the following browsers: 

You may experience unexpected behaviour in other browsers, although we use fully validated code which should work on any modern (HTML5) browser. 

Issues with links 

We scan our site regularly for broken links, and look to fix them as soon as they are identified. If you spot one, please let us know.  

Issues with PDFs and other documents 

PDFs are not able to comply with the requirements of the web accessibility standard, and we do not generally upload new PDFs. Where we do create new PDFs, we will upload them as both PDF and PDF/. While PDF/A is generally more accessible, it does not allow you to customise text and background colours.  

  • If you would like to receive one of our PDFs in another format, please contact us and we will see what we can do: 

Issues with images and video 

We strive to make all of our content accessible. We are aware of the following issues with images and video on our site: 

  • Video content uses automated closed captioning and transcription, and this is often inaccurate. We will aim to manually check and correct subtitles wherever possible. 
  • Some of the images on our site may be complex diagrams where suitable alt text is not possible. We intend to review any such images, and where possible convert them to accessible format such as SVG, use a different visualisation method, build the visualisation in HTML5, or add detailed description text to the page 

How we test this website 

Our aim is that our website follows the WCAG 2.1 design principles laid out by the UK Government. Before launch, we conducted an audit by the Shaw Trust. We review our website once every six months to search for accessibility issues, and we encourage our partners and users to contact us if they spot any issues.  

We aim to fix all high priority issues with one month of them being identified. 


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